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Language: English
Instructors: Naveen Kumar Yadav Loya (Senior Security Analyst, Shadowxlab)
Validity Period: 365 days
This Session was conducted Live Virtuallly on Zoom in May 2026
Trainner- Naveen Kumar Yadav Loya (Senior Security Analyst, Shadowxlab)
CPE: 1
Session Coverage:
1. Service Now Platform navigation: Application Navigator, filter, Favorites
2. Create & resolve an Incident end-to-end (priority, assignment, resolution code)
3. Submit a Service Catalog request and watch the RITM / Catalog Task flow
4. Look up a Configuration Item in the CMDB and view its relationships
5. Where SLAs, Flow Designer, and Service Portal live - quick pointers.
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